Every ISOMEDIA dedicated server includes Basic Management. This includes up to 30 minutes of administrative assistance per month. Beyond this time is an hourly rate depending on the request. In addition, there are server management packages available which allow for several more hours a month of assistance. If you have an ISOMEDIA dedicated server and need assistance please contact technical support and supply as many details concerning your request as possible. An administrator will work with you to assist in resolving your issues as quickly as possible.
Need Further Assistance?
If you require further assistance beyond Basic management, or need on-site help, ISOMEDIA can dispatch a tech on-site for basic reboots. These dispatch options are as follows:
- No Dispatch fees during Normal Working hours 8am to 6pm Monday-Friday for on-site reboots.
- The time it takes for tech to get onsite depends on availability and may not happen until sometime that day.
- If there is a priority request, one where immediate action is needed, a technician can be dispatched for $120 with the understanding that there may be travel time involved which is outside of ISOMEDIA's control.
- This fee will be assessed regardless of the outcome of the reboot, and if the request is canceled after the technician has been dispatched but not having reached the site. If continued use of field technician is necessary following general reboot, this time will be billed at an hourly rate(rounded to 1/2 hours).
- Outside of Normal Working hours (6PM to 8AM) and weekends is $200.00.
Check Current Bandwidth Usage
Interested in your current bandwidth usage for your colocation? You can view the live reports on the bandwidth reports page anytime.
Call Customer Support
- Toll Free 1-877-638-9277
- Local (425) 869-5411
Customer Support Hours
- Monday - Friday
5:00AM to 8:00PM PST
- Saturday & Sunday
9:00AM to 6:00PM PST