ISOMEDIA - Business Internet Solutions

Checklist

• If the circuit is down, Make sure to power cycle your router and any other equipment that might be in between the router and your computer.
• Test the circuit with a computer directly connected to the router. This will eliminate possible other equipment issues.
• If your router has Alarm lights, note those lights when contacting our Support Center.
• When calling our Support Center, it is best to have a tech or person onsite that can help troubleshoot the problem with our Support technician
• If you believe you are having a speed issue, test speeds with the ISOMEDIA speed test server at: http://speedtest.isomedia.com
• If you can do ping and traceroutes to a destination IP address and send them to support, that can be helpful to determine where on the internet there might be a problem.

If these steps don't fix your issues, please contact our Support Center.