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Frequently Asked Support Questions
Dial-up
How do I change the number my computer is set to dial?
FOR WINDOWS 95 AND 98:
1. Double click on the icon "My Computer"
2. Double click on the icon "Dial-up Networking"
3. Right click on the icon for the connection you with to change and select "Properties".
4. On the "General" tab, change the number and click "Ok".
The number has been changed.
FOR WINDOWS ME AND 2000:
1. Click on the "Start" button, select "Settings" and then Control Panel.
2. In Control Panel find the icon for "Network and Dial-up Connections".
3. Right click on the Icon for the connection you wish to change and select "Properties".
4. On the "General" tab you will find where to change the phone number.
5. After changing the number click "Ok".
The number has been changed.
FOR WINDOWS XP:
1. Click on the "Start" button, select Control Panel.
2. In Control panel select, "Network and Internet Connections".
3. In Network and Internet Connections select, "Internet Connections".
4. Right click on the Icon for the connection you wish to change and select "Properties".
5. After changing the phone number click "OK".
The number has now been changed.
How do I set the default homepage in Internet Explorer?
Your homepage is the default page that Internet Explorer will display when you launch it.
To set your Internet Explorer browser to whatever page you wish you will want to launch Internet Explorer and go to the
site you wish to have as your initial home page. When you are there select the "Tools" menu on the Internet Explorer menu bar. Once you are on the tool menu select "Internet Options". Once Internet Options has opened make sure you are on the "General tab". In the home page section select "Use Current". Close "Internet Options" by clicking "OK" and from now on when you launch Internet Explorer or click on the home button you will return to the site of your choosing.
DSL
Connection Speed Test
Test your Dial-up or high speed connection here: http://www.isomedia.com/zbin/performance
You will want to run this test 3 or 4 times to get a true average representation of your speed. Connection throughput will typically average approximately 80% of the theoretical maximum value. For example for a 1.5 megabit connection an average around 1.2 megabit to 1.3 megabit is normal.
You can find specific tools and details on improving your connection both via dial-up and DSL below:
http://www.pcpitstop.com/
http://cable-dsl.home.att.net/
Qwest external routers to bridging mode.
To change a Cisco 675 into RFC-1483 bridging mode, connect up the management cable from the Cisco 675 to the computer. The management cable is probably gray, it has one side that looks like a network cable (like a fat phone line), that plugs into the MGMT port on the back of the Cisco 675, and the other side that is a 9 pin serial port, that plugs into the computer.
Once the cable is connected up, start up Hyper-terminal, usually in the Start menu, in Programs -> Accessories -> Communications -> Hyper-terminal. This will open up the Hyper-terminal window. Double click on "Hypertrm.exe" or just "Hypertrm" to start the Hyper-terminal program.
When Hyper-terminal starts, it will ask for the name of the connection, call it Cisco675 and click "OK". The next window should have a section "Connect using", choose Direct to Com1 (or Com2, if the cable is plugged into Com2 on the PC. You may have to try both Com1 and Com2 if you are not sure which you plugged the cable info).
Now the Port settings window will come up. Adjust it so it looks like the following:
Bits per second: 9600
Data bits: 8
Parity: None
Stop bits: 1
Flow control: None
You should now be connected to the Cisco 675 management (MGMT) port. Press ENTER a few times and you should see a Password: or "cbos>" prompt. If you don't, try unplugging the Cisco 675 for 10 seconds and plugging it back in. Then press ENTER a few times again. If you still don't see a Password: prompt or a "cbos>" prompt, the wrong Com port may have been selected. In that case, go into the File menu in Hyper-terminal and choose Properties. Change the "Connect using" box to the other Com port. If you are using "Direct to Com1" now, change it to "Direct to Com2", or vice versa.
Now press ENTER a few times, if you still don't see a "Password:" prompt, power off the Cisco 675 for 10 seconds,
then plug it back in. You should now get a "Password:" or "cbos>" prompt.
Once you are at the Password: prompt, enter your Cisco 675 password, of if you don't have one, press ENTER. That should get you to a "cbos>" prompt. Now type in "enable" and press ENTER. It will now ask for a password again. Enter your Cisco 675 enable password, or press ENTER if you don't have one. You should now be at a "cbos#" prompt.
At the "cbos#" prompt, type in the following, pressing the ENTER key after each line:
set nvram erase
write
reboot
After the Cisco 675 reboots, you'll should back at the main password prompt again. Press ENTER a few times again if you
don't see the "Password:" prompt. Again, enter your Cisco 675 password, of if you don't have one, press ENTER. That should get you to a "cbos>" prompt. Once again, type in "enable" and press ENTER. It will now ask for a password again. Enter your Cisco 675 enable password, or press ENTER if you don't have one. You should now be back at a "cbos#" prompt.
At the "cbos#" prompt, type in the following, pressing the ENTER key after each line:
set bridging rfc1483 enabled
write
That should do it, your Cisco 675 should now be in RFC-1483 bridging mode. Now type in "reboot" and the connection
should be up and running.
Cisco 678 Settings
If you have a Cisco 678, there
are a few more commands to type in:
enable
set bridging rfc1483 enabled
set bridging management enabled
write
set interface wan0-0 close
set interface wan0-0 vpi 0
set interface wan0-0 vci 32
set interface wan0-0 open
write
set web disable
set web port 8888
write
reboot
E-mail
What are the E-mail server Names for ISOMEDIA?
E-mail server names for ISOMEDIA are:
Incoming mail (POP3) : mail.isomedia.com
Outgoing server (SMTP): mail.isomedia.com
What are the E-mail server names for Pioneer Internet?
E-mail Server Names for Pioneer Internet are:
Incoming mail (POP3): pop3.pioneernet.net
Outgoing Server (SMTP): smtp.pioneernet.net
Settings
ISOMEDIA Settings
Server Type:
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Type of Dial-up Server: PPP, Windows 95, Windows NT 3.5, Internet |
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Log on to network: Disabled |
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Allowed Protocols: TCP/IP |
Mail / News Settings:
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POP3 Mail Server: pop3.isomedia.com |
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SMTP Mail Server: smtp.isomedia.com |
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News Server: news.isomedia.com |
TCP/IP Settings:
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IP Address: Server Assigned |
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Server Address: Server Assigned |
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Use Default Gateway: Checked |
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Use IP Header Compression: Checked |
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Primary DNS: 207.115.64.2 |
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Secondary DNS: 207.115.64.3 |
Pioneer Internet Settings
Server Type:
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Type of Dial-up Server: PPP, Windows 95, Windows NT 3.5, Internet |
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Log on to network: Disabled |
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Allowed Protocols: TCP/IP |
Mail / News Settings:
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POP3 Mail Server: pop3.pioneernet.net |
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SMTP Mail Server: smtp.pioneernet.net |
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News Server: news.pioneernet.net |
TCP/IP Settings:
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IP Address: Server Assigned |
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Server Address: Server Assigned |
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Use Default Gateway: Checked |
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Use IP Header Compression: Checked |
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Primary DNS: 207.115.64.223 |
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Secondary DNS: 207.115.64.222 |
Windows 98 Dialup Settings
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