Shared web hosting refers to the fact that multiple independent customer web sites can be hosted on one shared web server. The servers that ISOMEDIA uses for shared web hosting are capable of serving many hundreds of individual web sites, without degrading the performance of any of the sites. Most web sites are best served with this economical method of hosting.

Domain names are the on-line addresses of companies, and organizations on the Internet. For example, ISOMEDIA.COM is the domain name for ISOMEDIA, Inc. A domain name is not the same as a web address; a web address can optionally include a server name at the beginning of the domain name. For example, isomedia.com is a domain name, but www.isomedia.com is the web server for ISOMEDIA, Inc.

Yes. Whether you register your domain name directly with ISOMEDIA or with another registrar like Network Solutions, you can always take your domain name with you when you change service providers.

ISOMEDIA shared hosting can work with any domain name that is internationally accredited with ICANN. If you would like to register your domain name directly with ISOMEDIA, we currently only support .COM, .NET, .ORG

ISOMEDIA shared hosting accounts come standard with 5 domains for Standard Hosting, 15 domains for Professional Hosting, and 25 domains for Premium Hosting. Additional domains can be registered for $12.00 per year, which includes DNS hosting and points to your server.

Additional domains must be configured on the server by our web hosting technicians. You can request new domains either through your sales representative, or by contacting technical support.

New domains are usually available within 24-48 hours of ordering. Domain transfers may take up to one week to coordinate with the previous service provider.

ISOMEDIA shared hosting does not directly support pointing domains to subdirectories.

You will receive an email after signup which includes details for modifying your domain registration information to work with ISOMEDIA's DNS servers. You may also view online tutorials that explain how to transfer domains with all of the major domain registrars.

Subdomains can be added through the web control panel, if your plan includes them.

Yes. Domain aliases must be added to your configuration by one of our web hosting technicians. Please contact your sales representative or technical support to add a new domain alias.

Yes. ISOMEDIA shared hosting accounts use shared IP addresses by default, however customers requiring a dedicated IP address for SSL, e-commerce, or VPN applications can request one dedicated IP address. Please contact your sales representative or technical support if you need to switch your account to a dedicated IP address.

No. The only tools you need to setup, upload, and maintain your web site are an Internet connection and a web browser. Optional software like FrontPage, Dreamweaver, or an FTP client may give you more efficient methods for creating content for your site, if you choose to use them, but they are not required.

In most cases it does not matter whether your site is hosted on Windows or Linux. In fact, most of the sites hosted on the Internet today, are hosted on Linux servers. However, if your web site utilizes specific technologies from Microsoft such as ASP, or ASP.NET you will need a Windows hosting plan.

Yes. Any time you have an Internet connection and a web browser you can access your web site through our web control panel and make changes to content, manage user mail settings, etc.

Yes. All of our Linux and Windows hosting plans work with Microsoft FrontPage extensions. You must purchase a license of FrontPage from Microsoft or a retailer before you can fully utilize these capabilities on the server.

The main method of uploading files to your site's account is by using FTP. There are a variety of FTP clients available that can make this an easy process. Please utilize our ISOMEDIA Tutorials for more information on how to use some of the more popular clients available today. You can also use your account's File Manager to transfer files. This is available to you when logged into your Site Administrator control panel.

No

You can access your Webmail by going to http://example.com/webmail and logging into the specific email box.

Yes. All FTP and incoming/outgoing e-mail traffic counts against your account's total bandwidth.

Average web pages typically range from 10 Kilobytes to 100 Kilobytes in size, depending upon how many graphical images are in the page. You can estimate how much bandwidth you will use by multiplying the size of your web pages and graphics by the number of times your site will be accessed in a month. For example, if your web pages have an average size of 50 Kilobytes including graphics and you get 1000 page views per day, that would equate to 1.5 Gigabytes of transfer per month.

You will receive an automatic e-mail warning you that you have exceeded your contracted bandwidth with the overage amount specified. Overage charges will show up on your following bill at the rate associated with your hosting plan. At anytime you can see how much bandwidth your account has used by logging into your Site Administrator control panel.

All ISOMEDIA shared hosting plans come with ENSIM control panel.

You can access your ENSIM website control panel by going to http://example.com/admin for site administrator access. Your login and password are what you specified during the ordering process. Copies of these were sent to your email address after you placed your order.

Within your ENSIM control panel there is a link to the PowerTools area in the left navigation bar, labeled PowerTools. For more information on how to activated your PowerTools please review our ISOMEDIA Tutorials.

ISOMEDIA offers several database solutions for our customers. Our Professional and Premium Linux plans offer MySQL, MySQL is an Open Source, standards compliant database system that is well suited to storing information for dynamic web sites, and web applications. It can be controlled programmatically, or through the web control panel.

With the purchase of Windows Server 2003 our Professional and Premium plans, MySQL, MS-SQL, and Microsoft ACCESS database support is available.

Over 400! Including all of the common modules available for PHP. If you have questions about a specific, uncommon module, please forward your inquiry to our sales or technical support groups.

Linux customers can use #!/usr/bin/perl while our Windows Server 2003 customers can use #!perl.

ISOMEDIA customers can use /usr/share/pear.

ISOMEDIA currently has the following versions installed; MySQL 3.23, PHP 4.3, and Perl 5.8.2

ISOMEDIA currently supports PHP, PERL, PYTHON, and ASP. ASP scripts are dependent on Windows Server 2003 being installed.

Yes, however these packages have their own requirements and charges from the developers. Please make sure to investigate that the package you have purchased meets the specific software requirements.

No.

Yes.

No.

Yes. In order to set up your secure certificate on the server you need to work with one of our web technicians.

Once you place your order and your payment is processed, you can upload your site immediately. ISOMEDIA will set up a temporary URL for you to use to access your site while your domain name propagates throughout the Internet.

ISOMEDIA only accepts Credit Cards as payment through our online website. If you would like to pay by check you can request a change in payment method by sending an email to billing@isomedia.com.

ISOMEDIA shared hosting plans are set to start billing as of the day you sign up. From that point forward, your billing day is the same day of the month on which you signed up originally.

In the event of a billing problem please contact our billing department at billing@isomedia.com or call our toll free number 1-866-748-8070.

ISOMEDIA's technical support staff is available Monday through Friday, 8:00am-8:00pm PST and Saturday and Sunday, 10:00am-6:00pm PT. Support is also available via our support page. All of ISOMEDIA's hosting plans provide email support. Select plans also provide telephone support. Please see the specific plan for more details. For those plans where telephone support is not included and is a paid service, the charges will be capped at $25 per incident.

No.

Any site content, images, videos, or other file types whose dominant theme is A) to appeal to the prurient interest in sex without any serious literary, artistic, political, or scientific value; B) the depiction or description of nudity, including sexual or excretory activities or organs in a lascivious way; C) the depiction or description of sexually explicit conduct in a lascivious way (e.g. for entertainment purposes). This list is not exhaustive, and ISOMEDIA may in its sole determination categorize content as adult, and require its removal from ISOMEDIA servers.

No, but you may speak with a sales representative to refer you to a qualified design service.

Discounts for bulk orders and charity based web sites are considered on a case by case basis. To enquire about a discount, contact a sales representative.

Yes. We have an extensive hosting facility monitored and maintained 24hrs a day 365 days a year.

Yes. However, the limit varies based upon the type of site, and the resources of the server. All of our servers are balanced and managed so that they serve your web site quickly and efficiently.

ISOMEDIA runs two primary data centers in the greater Seattle area in Washington State. We utilize a highly fault tolerant architecture with UPS systems, diesel generators, and 24x7 monitoring. Seattle is one of the major Internet hubs for the West Coast, as well as a primary landing point for Fiber connections to the Orient and Canada.

ISOMEDIA's primary data center in Redmond, Washington is video monitored 24x7, with a fulltime staff of administrators on call 24x7.

All of our data centers have diverse connectivity to the Internet through OC-3, DS-3, and 100Mb/s connections to the Internet. We connect directly with multiple backbones to give our customers low latency and reliable connections to the worldwide Internet.

No. None of ISOMEDIA's services force advertising on our clients.

At this time ISOMEDIA is not offering a free trial period.

Yes. No single file can be greater than 2 gigabytes. However, many software programs and mail systems cannot handle files that large. Care is advised when using any file over 100 megabytes.

Simply call or e-mail our technical support or sales group to make any changes to your service.

Unlimited bandwidth is a marketing trick that we feel is a dishonest way to do business. Most companies that offer unlimited bandwidth simply mean that they won't tell you what your real bandwidth limit is. They typically cancel the accounts of anyone who goes over their arbitrary limit without warning.